Q: How long does shipping take?
A: Orders are processed within 1–2 business days and typically delivered within 5–10 business days, depending on your location.

Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email.

Q: What if my product arrives damaged?
A: Please contact us within 7 days of delivery with photos of the damage. We'll gladly send a replacement or issue a refund.

Q: Is the PawPal Duo™ safe for all pets?
A: Absolutely! The materials used are BPA-free and safe for dogs and cats alike.

Q: Can I wash the PawPal Duo™ and Cooling Mat?
A: Yes, both are easy to clean. The PawPal Duo™ disassembles for rinsing, and the Cooling Mat can be wiped with a damp cloth.